Frequently Asked Questions - Grocery Outlet (2024)

IPHONE USERS
1. Go to “Settings”.
2. Scroll down through your installed apps and tap on the Grocery Outlet App to open its settings.
3. Tap “Notifications”:

Frequently Asked Questions - Grocery Outlet (1)

4. Toggle the switch next to “Allow Notifications” to the ON position (it will turn green):

Frequently Asked Questions - Grocery Outlet (2)

5. You can customize how you receive notifications by adjusting options like:
A: Alerts: Choose where you want the notifications to appear (Lock Screen, Notification Center, Banners).
B: Sounds: Enable or disable notification sounds.
C: Badges: Enable or disable app icon badges.
D: Show Previews: Choose how notification previews are shown (Always, When Unlocked, or Never).

ANDROID USERS
1. Go to “Settings” by tapping the Settings app on your home screen or app drawer.
2. Scroll down and tap on “Notifications”.
3. Under the “Recently sent” section, you may see the Grocery Outlet App listed. If not, tap on “See all” to view a list of all apps.
4. Locate and tap on the Grocery Outlet app.
5. Toggle the switch next to “Allow notifications” to turn it on.

The Grocery Outlet mobile app is a central hub where you can see the most up-to-date deals, in-stock products and exclusive offers at any time. View our Weekly AD, daily WOW Alerts, create a shopping list and find your closest Grocery Outlet location. Use the mobile app (or registered mobile number) to apply any in-store purchase to your digital loyalty card to receive a digital receipt. Plus your every purchase qualifies you for an entry into our mobile app WOW! Win What You Save Sweepstakes!

1. Download the Grocery Outlet Mobile App for your iOS or Android mobile device.
2. Tap on the Create Account link from the Sign In screen
3. Enter your Full Name and 10-digit phone number to continue. Both of these fields are required.
4. Tap on the Create an Account button to verify the details.
5. You will receive a text message with a 6-digit One-time Passcode (OTP) at the mobile number you registered with.
6. If you do not receive the OTP, please wait one minute before requesting a new one.
7. After entering the OTP and clicking the Verify Button, the app navigates to the next screen where you pick your preferred store.
8. Select your preferred store and click on Save as my Preferred Store.
9. After this, you will have the option to register your email as a final step.

The Grocery Outlet mobile app is compatible with devices that meet the following criteria:
• Apple iPhone running iOS 14.0 or higher
• Android devices running 7.0 or higher

1. From the Home screen, tap on your WOW! Card at the bottom.
2. Click on the Save button (under the bar code) to save an image of your WOW! Card to your phone’s photo library.

No. With our Grocery Outlet mobile app, you can easily open your loyalty card bar code which can be scanned during checkout. You can also enter the phone number registered with your mobile app instead.

Tap on “Digital Offers” on the home screen of the mobile app.

Tap on the “Use Offer” button on the digital coupon in the mobile app and ask the cashier to scan the bar code during check out.

Promotional discounts will be indicated on digital receipts in the mobile app. Only purchases made with your WOW! card number will show in the mobile app.

No. Online purchases are processed through our delivery partners (Instacart, Doordash, Uber Eats) and not directly through Grocery Outlet. Any offers that are eligible through a delivery partner will clearly be stated on the coupon.

Items shown in our mobile app are based on individual store inventories and are considered in stock at the store as of 9:30 am PST.

While viewing a product, click on the “Add to Shopping List” link.

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “My Shopping List” from the menu.

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Store Locator” from the menu.
3. Enter your zip code for a list of stores nearest you.

When you create an account in the Grocery Outlet mobile app, you are automatically enrolled in the Mobile App Win What You Saved Sweepstakes. Use your digital WOW! Card (or phone number) at the register during checkout and up to one (1) purchase per day will automatically be entered into the drawing. Official rules available at: www.groceryoutlet.com/wwys

1. From the Home screen, tap on Sweepstakes.
2. On the Sweepstakes screen, click on Winners to see announced winners from any sweepstakes.
3. In addition, if you’ve been selected as a winner, a representative from Grocery Outlet will reach out to you via email to inform you.

Only in-store purchases made associated with your loyalty membership will show in the mobile app.

At this point in time, we are unable to add purchases to the Grocery Outlet app retroactively. Please remember to scan your WOW! Card or provide your phone number at checkout going in the future.

Our mobile app only shows in-store purchases. Please contact the delivery partner directly in regards to any purchases made through them.

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Weekly Ad” from menu.

Weekly Ads are updated in the mobile app every Monday (after 9:30 am EST and 9:30am PST).

1. Open the Main Menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Wow Alerts” from menu.

WOW Alerts are updated daily (after 9:30am EST and 9:30am PST).

While viewing a Weely Ad or WOW Alert, you will see your currently selected store at the top. Click the “Change Store” link to the right of the store information to select another location. The items displayed will then refresh for your newly selected store.

While logged in to the Grocery Outlet mobile app on your device:
1. Open the main menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Settings” from the menu.
3. Select “My Profile” under settings.
4. Click on any data filed in your profile to edit the information.

Visit the Preferences Center on our website here: groceryoutlet.com/preference-center-login

While logged in to the Grocery Outlet mobile app on your device:
1. Open the main menu by clicking on the menu icon in the upper left corner (three bars).
2. Select “Settings” from the menu.
3. Seclect “Change PIN” under settings.
4. Enter your current PIN and your new PIN instructions on the screen and click “Update”.

To learn more about our privacy procedures and policy:
1. Open the main menu by clicking on the menu icon in the upper left corner (three bars).
2. Select Settings > Privacy policy

1. Access the main menu by clicking on the menu icon (three lines) in the upper left corner of the screen.
2. Select > Settings > Data request
3. You will be directed to the Consumer Data Request page on our website. Please fill out the form and submit your request.

1. Access the main menu by clicking on the menu icon (three lines) in the upper left corner of the screen.
2. Select > Settings > Delete my account
3. You will be directed to the Consumer Data Request page on our website. Please fill out the form and submit your request for account deletion.

Frequently Asked Questions - Grocery Outlet (2024)
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